Shipping policy
At WineHaven, we are committed to delivering premium wines, champagne, and spirits safely and efficiently.
Order Processing
- Orders are processed within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an order confirmation email followed by a shipping confirmation with tracking information.
Shipping Time
- Standard Shipping: 3–7 Business Days
- Expedited Shipping (where available): 1–3 Business Days
Delivery times may vary depending on destination, weather conditions, holidays, or carrier delays.
Shipping Rates
Shipping charges are calculated during checkout based on your delivery address and selected shipping method.
Free Shipping
We may offer free shipping promotions on eligible orders. Promotional offers are displayed on our website when available.
Adult Signature Required
Because our products contain alcohol, an adult aged 21 years or older must be available to sign for the delivery. Government-issued photo identification may be required.
Delivery Restrictions
We currently ship only to locations where alcohol delivery is legally permitted. Orders placed to restricted states or regions may be cancelled.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.